TaHoma FAQs

FAQs

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How does the Thermal comfort scene work in winter mode?

With TaHoma pro app, can I delegate aftersales service to another installer?

How to pair products to TaHoma pro app, by application ?

Do I have to support my customer on products added himself after the initial installation?

Can I make modifications on a TaHoma installation without customer’s agreement?

Can I access my customer’s TaHoma installation at any time?

Are products from other brands of the Somfy Group compatible with TaHoma pro app?

My customer does not have access yet to the new TaHoma application, can I still access my customer's interface from the TaHoma Pro application?

How do I access my client's TaHoma application?

I can't connect the TaHoma to the Internet, what should I do ?

I can't connect the TaHoma to the Internet, what should I do ?

Can I still pair products to TaHoma without Internet access?

To pair a product: choose by application or by protocol, what are the differences?

How do I remove a customer installation from my list?

There is no Internet on the construction site or at my customer's, can I still set up the TaHoma ?

Can I assign a customer TaHoma already activated ?

The registration procedure has changed, we don't need to fill in the customer's email anymore?

I can't scan the TaHoma QR code, how can I do it?

How to register a customer box ?

I registered a TaHoma, my customer then activated it, but I can't find it in my list.

I can't find a client TaHoma in my list, how can I do it?

How to find a customer box?

Can I use the application if I don't have a mobile network or the Internet?

Do the sub-accounts have the same view as the main account?

I would like to create an access for other people in my company, how can I do this?

I don't have access to the Somfypro website, can I still access to the application?

In Serv-e-Go tool, will I see the products added by my customer after the initial installation?

How to access the TaHoma Pro application?

Are products from other brands compatible with Serv-e-Go tool ?

Which products are compatible with Serv-e-Go?

Can I access the Serv-e-Go tool from my smartphone or tablet?

In Serv-e-Go, can I access the detailed view of the connected installation of my customer without his agreement?

How can I view a TaHoma installation among my list of installations in Serv-e-Go tool?

How do I access to Serv-e-Go tool?

My customer already has a TaHoma, and I would like to monitor the installation from Serv-e-Go tool, is this possible?

Is it necessary to install a TaHoma for my customer to access its installation in Serv-e-Go?

With TaHoma pro app, can I delegate aftersales service to another installer?

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