TaHoma FAQs

FAQs

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(3) 2026-01-06 13:54:00.0

How does the Thermal comfort scene work in winter mode?

(2) 2026-01-06 13:52:00.0

With TaHoma pro app, can I delegate aftersales service to another installer?

(1) 2026-01-06 13:52:00.0

How to pair products to TaHoma pro app, by application ?

(2) 2026-01-06 13:51:00.0

Do I have to support my customer on products added himself after the initial installation?

(4) 2026-01-06 13:50:00.0

Can I make modifications on a TaHoma installation without customer’s agreement?

(2) 2026-01-06 13:49:00.0

Can I access my customer’s TaHoma installation at any time?

(1) 2026-01-06 13:48:00.0

Are products from other brands of the Somfy Group compatible with TaHoma pro app?

(0) 2026-01-06 13:47:00.0

My customer does not have access yet to the new TaHoma application, can I still access my customer's interface from the TaHoma Pro application?

(1) 2026-01-06 13:46:00.0

How do I access my client's TaHoma application?

(1) 2026-01-06 13:45:00.0

I can't connect the TaHoma to the Internet, what should I do ?

(1) 2026-01-06 13:44:00.0

I can't connect the TaHoma to the Internet, what should I do ?

(2) 2026-01-06 13:43:00.0

Can I still pair products to TaHoma without Internet access?

(1) 2026-01-06 13:42:00.0

To pair a product: choose by application or by protocol, what are the differences?

(2) 2026-01-06 13:36:00.0

How do I remove a customer installation from my list?

(0) 2026-01-06 13:34:00.0

There is no Internet on the construction site or at my customer's, can I still set up the TaHoma ?

(1) 2026-01-06 13:33:00.0

Can I assign a customer TaHoma already activated ?

(1) 2026-01-06 13:32:00.0

The registration procedure has changed, we don't need to fill in the customer's email anymore?

(1) 2026-01-06 13:31:00.0

I can't scan the TaHoma QR code, how can I do it?

(0) 2026-01-06 13:30:00.0

How to register a customer box ?

(1) 2026-01-06 13:29:00.0

I registered a TaHoma, my customer then activated it, but I can't find it in my list.

(1) 2026-01-06 13:26:00.0

I can't find a client TaHoma in my list, how can I do it?

(1) 2026-01-06 13:25:00.0

How to find a customer box?

(3) 2026-01-06 13:24:00.0

Can I use the application if I don't have a mobile network or the Internet?

(1) 2026-01-06 13:23:00.0

Do the sub-accounts have the same view as the main account?

(1) 2026-01-06 13:21:00.0

I would like to create an access for other people in my company, how can I do this?

(2) 2026-01-06 13:20:00.0

I don't have access to the Somfypro website, can I still access to the application?

(0) 2026-01-06 13:18:00.0

In Serv-e-Go tool, will I see the products added by my customer after the initial installation?

(3) 2026-01-06 13:18:00.0

How to access the TaHoma Pro application?

(2) 2026-01-06 13:16:00.0

Are products from other brands compatible with Serv-e-Go tool ?

(1) 2026-01-06 13:15:00.0

Which products are compatible with Serv-e-Go?

(3) 2026-01-06 13:14:00.0

Can I access the Serv-e-Go tool from my smartphone or tablet?

(1) 2026-01-06 13:12:00.0

In Serv-e-Go, can I access the detailed view of the connected installation of my customer without his agreement?

(3) 2026-01-06 13:11:00.0

How can I view a TaHoma installation among my list of installations in Serv-e-Go tool?

(2) 2026-01-06 13:06:00.0

How do I access to Serv-e-Go tool?

(0) 2026-01-06 13:05:00.0

My customer already has a TaHoma, and I would like to monitor the installation from Serv-e-Go tool, is this possible?

(2) 2026-01-06 13:03:00.0

Is it necessary to install a TaHoma for my customer to access its installation in Serv-e-Go?

(2) 2026-01-06 10:13:00.0

With TaHoma pro app, can I delegate aftersales service to another installer?

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